International Shipping

All product reviews are subject to Give-A-Derm’s Terms
and Conditions. Without limiting the contents of the
foregoing:
Reviews will not be posted if (1) any of the content is
illegal, obscene, threatening, defamatory, infringes the
intellectual property rights of any party, contains software
viruses, commercial solicitation, chain letters, mass
mailings or any form of spam, or (2) you impersonate any
person or entity, or otherwise mislead as to the origin of
any review.
Feedback or issues unrelated to Give-A-Derm’s goods or
services will not be posted. Submitting a review is not a
formal complaint channel, and Give-A-Derm is unable to
respond directly to you on this platform. If you have a
concern, please contact Give-A-Derm’s Customer Service
at 615-200-8186 or info@giveaderm.com and a member
of our team will be happy to assist you.
Give-A-Derm may also use your email address or other
contact information to communicate with you regarding
your review.

Issues With a Delivered Order or Lost
Package
Note: Give-A-Derm monitors claims of lost, missing,
wrong, and/or damaged items for abuse. Lost, missing,
wrong, and/or damaged items must be reported
immediately upon receipt of the shipment AND any
damaged, wrong, and/or missing items must be retained
(including shipper). Give-A-Derm reserves the right to limit
or deny the reshipment or credit of an order/item in all
instances.

 You have 30 days from the date the order is delivered
to contact us about missing items.
 Verify that the products in your order match your order
confirmation email or your online account. If the item
is not listed, that means the item was not added to
your order when it was placed.
 If a promotional item is missing from your package,
it’s possible that your order did not qualify for the
promotional item, or it was out of stock when your
order was submitted.
 Promotional items are available while supplies last.
 Give-A-Derm is not responsible for any damage,
defect, material difference or loss that occurs to goods
delivered to a forwarding company. Give-A-Derm is

not responsible for providing a replacement or refund
to a forwarding company.

 You have 30 days from the date the order is delivered
to contact us about wrong items in your order.
 Contact our Customer Service at 615-200-8186 or
info@giveaderm.com.
 Give-A-Derm is not responsible to replace wrong
items delivered to a forwarding company.

 You have 30 days from the date the order is delivered
to contact us about damaged items in your order.
 When your order arrives, please inspect the package
for any damage that may have occurred during
shipment.
 It is normal for the shipping carton to show some
wear, however, if the damage occurred to the item(s)
in your shipment, please retain the box, the packing
materials, and the items inside AND contact our
Customer Service immediately at 615-200-8186.
 If you are unable to retain the contents due to the
extent of damage, handle with care to take a photo of
damaged item(s), and then safely discard the
damaged contents.

Give-A-Derm is not responsible for any damage, defect,
material difference or loss that occurs to goods delivered
to a forwarding company. Give-A-Derm is not responsible
for providing a replacement or refund for any goods
delivered to a forwarding company. If you choose to ship
product(s) to a forwarding company, we recommend
requesting the forwarder refuse any packages that arrive
damaged. Damage must be reported prior to the
forwarding company accepting the package. Once a
package is received by a forwarding company, it is the
responsibility of the forwarding company.

 You have 30 days from the date the order is shipped
to contact us about a missing order.
 Check the carrier tracking number from your ship
confirmation email to confirm delivery status.
 Please allow 24 hours for the package to be delivered
once the package is marked delivered.
 Contact the carrier directly if tracking indicates proof
of delivery, but you cannot locate the package after
reviewing the delivery photo and checking with
neighbors or the person who signed for the delivery.
 Once the carrier has marked your order as delivered,
all risk of loss with respect to the products in your
order is transferred from Give-A-Derm to you.
 If carrier tracking indicates an issue with the order
delivery, contact us at 615-200-8186 or

info@giveaderm.com and a member of our team will
assist you.

Shipping
For your convenience, please see the estimated
timeframes below. Please note they are subject to change.
For the most up-to-date delivery information, please track
your shipment using the tracking number that is included
in your shipping confirmation. Applies to in-stock items
only. Delivery of out-of-stock items is subject to availability
and we will keep you informed via email.

Give-A-Derm offers standard shipping with an estimated
delivery of 5-10 business days with a shipping cost of $10.

Give-A-Derm offers standard shipping to the states of
Hawaii and Alaska, and U.S. Territories with estimated
delivery times being contingent upon carrier. Cost of
shipping to these areas is contingent upon size & weight
of package(s).

Give-A-Derm offers standard shipping to Canada,
Australia, and the United Kingdom. Estimated delivery
times are contingent upon carrier. Cost of international
shipping is contingent upon size and weight of package(s).
Please note that international customers are
responsible for all applicable international taxes,
tariffs, and customs duties associated with their
orders. We recommend that you check with your local
customs office for more information regarding these
potential charges.

Most items may be shipped to P.O. Boxes and Military
APO/FPO/DPO addresses. All orders will be fulfilled and
shipped in a timely manner. Times of delivery are
contingent upon carrier.

Orders are processed and shipped Monday-Friday,
excluding federal holidays in the United States. If your
order is placed after the shipping cut-off time, it’ll be
processed the following business day. Our distribution
centers are closed on the following U.S. holidays and
orders will not be processed on these days:
New Year’s Day
Martin Luther King Jr Day
President’s Day

Good Friday
Memorial Day
Juneteenth
July 4 th
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving
Christmas